Data Deletion
You can request deletion of the data pulse. holds about you at any time. Two paths, depending on what you want to remove.
Two paths — pick the one that fits
1. Delete your pulse. account entirely
Removes your identity and any ad-account integrations you connected.
Email pulse.support@dhihospitality.com with "Data deletion request" in the subject line.
We respond within 30 days. We may ask a follow-up question to verify your identity before completing the deletion. There is no charge.
2. Just disconnect a Meta, Google Ads, or GA4 ad account
Revokes pulse.'s access to that ad account without deleting your pulse. account.
Do this from inside the app: Settings → Connections, find the platform, click Disconnect.
You can also revoke pulse.'s access from the platform side:
- Meta: Meta Business Manager → Settings → Business Integrations → find pulse. → Remove
- Google Ads / GA4: myaccount.google.com → Data & privacy → Third-party apps & services → find pulse. → Remove access
Once revoked, pulse. can no longer pull data from that account. Historical data already pulled is retained under your pulse. account until you delete the account itself (path 1 above).
What gets deleted, and what stays
When you request full account deletion (path 1):
| Data | What happens |
|---|---|
| Your pulse. account identity — email, name, hashed password, MFA secret | Deleted |
| OAuth tokens for Meta / Google Ads / GA4 / other connected accounts | Deleted and revoked at the platform |
| Your session records and login history | Deleted |
| Actions you took in the app (approve / dismiss decisions, config changes) | Audit-log entries retained (immutable) with your identity field redacted |
| Aggregate analytics your sessions contributed to | Retained in anonymised form — no re-identification is possible once your identity record is removed |
| Data belonging to your hotel or hotel group | Retained — it belongs to the tenant entity, not to you as an individual. The tenant admin controls that data separately. |
Full detail on retention, legal bases, and cross-jurisdiction rights (DPDP Act, GDPR, PDPA) lives in our Privacy Policy, Sections 8 and 9.
Contact
Deletion requests: pulse.support@dhihospitality.com
Grievance Officer: Diksha Chawla — diksha.chawla@dhihospitality.com
Postal address:
REGALE DELIZIA PRIVATE LIMITED (t/a dhi Hospitality)
Workbazzar, 3rd Floor, Park Circle
No. 20, Moores Road, Egmore
Chennai, Tamil Nadu 600006, India
If you are not satisfied with our response, you may complain to the Data Protection Board of India, or to the supervisory authority in your country of residence.